Hotel Front Desk Agent
4 weeks ago
We are seeking a highly skilled and customer-focused Hotel Front Desk Receptionist to join our team at Fairfield Inn by Marriott Kansas City Downtown/Union Hill. As a key member of our guest services team, you will be responsible for providing exceptional service to our guests, managing their account information, and ensuring a smooth and enjoyable stay.
Key Responsibilities- Welcome and register guests, manage room bookings, and provide key information
- Manage guest account information, including credit card details and room reservations
- Field customer complaints and resolve issues in a professional and courteous manner
- Work closely with the housekeeping team to ensure rooms are ready for new guests
- Perform bookkeeping tasks, including maintaining accurate records of guest account information
- Previous experience in a customer-facing role, preferably in the hospitality industry
- Excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment
- High school graduate or equivalent, with a strong understanding of Microsoft Office and reservation management systems
- 1 year of experience in a similar role, preferably in a hotel front desk or guest services position
Fairfield Inn by Marriott Kansas City Downtown/Union Hill is a welcoming and convenient hotel located in the heart of Kansas City. Our hotel offers comfortable guest rooms, a free breakfast buffet, and a range of amenities to make your stay enjoyable. We are committed to providing exceptional service and ensuring that our guests have a memorable experience.
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Hotel Front Desk Representative
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Kansas City, Missouri, United States Fairfield Inn by Marriott Kansas City DowntownUnion Hill Full timeHotel Front Desk Agent Job DescriptionWe are seeking a highly skilled and customer-focused Hotel Front Desk Agent to join our team at Fairfield Inn by Marriott Kansas City Downtown/Union Hill. As a key member of our guest services team, you will be responsible for providing exceptional service to our guests, ensuring their stay is memorable and enjoyable.Key...
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