Insights Consulting Manager

1 week ago


Sunnyvale, California, United States Walmart Full time

Position Overview:
As a Manager of Insights Consulting, you will play a pivotal role in enhancing the growth, efficiency, and overall success of the Walmart Marketplace.

This position demands a remarkable individual who excels in problem-solving, is detail-oriented, self-motivated, and capable of forging strong relationships across various teams and individuals.

Key Responsibilities:
- Analyze seller and customer feedback trends to stay aligned with their needs.
- Monitor the status of critical seller issues, providing regular updates and communicating any delays to mitigate risks.
- Cultivate a network with stakeholders to foster collaborative relationships aimed at achieving successful project outcomes.
- Develop comprehensive roadmaps in collaboration with stakeholders to address seller feedback.
- Support the development of seller perspectives through impactful presentations.
- Establish and meet team KPIs, identifying opportunities for continuous improvement and collaborating with other teams to drive positive results.

Ideal Candidate Attributes:
- Proficient in interpreting data in various formats and deriving insights to enhance customer perspectives.
- Capable of managing multiple priorities under pressure while maintaining a positive work environment.
- Passionate about supporting long-term business strategies and executing prioritized initiatives.
- Demonstrates tenacity, dedication, and thrives in an autonomous work setting.
- Quick to adapt with a proven ability to prioritize tasks effectively.

Qualifications:
- Bachelor's degree in a relevant field; advanced degree is highly preferred.
- Exceptional organizational skills with the ability to manage multiple projects simultaneously.
- Strong communication skills to convey complex information effectively.
- Proactive problem-solving abilities to quickly identify issues and devise innovative solutions.

Preferred Qualifications:
- Experience in product operations, data analytics, and retail industry.
- Strong background in customer experience metrics such as NPS and CSAT.
- Certified Customer Experience Professional (CCXP) is a plus.

Tools and Technologies:
- Familiarity with AirTable and Jira is advantageous.

Company Culture:
At Walmart, we prioritize our values, fostering a culture of accountability, integrity, and community support. We encourage a diverse and inclusive environment where every associate can thrive and contribute to our mission of helping people save money to live better.

Compensation and Benefits:
Walmart offers competitive salaries along with performance-based bonuses and a comprehensive benefits package that includes health coverage, retirement plans, and paid time off.



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