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Insights Consulting Manager
2 months ago
Position Overview:
As a Manager of Insights Consulting, you will play a pivotal role in enhancing the growth, efficiency, and overall success of our Marketplace operations.
This position demands a highly skilled individual who excels in problem-solving, is detail-oriented, and possesses the ability to cultivate strong relationships across various teams.
Key Responsibilities:
1. Analyze seller and customer feedback trends to align with their evolving needs.
2. Monitor and report on critical seller issues, ensuring timely updates and communication to mitigate risks.
3. Build and maintain a network of stakeholders to foster collaborative relationships that drive successful project outcomes.
4. Develop comprehensive roadmaps in partnership with stakeholders to address seller feedback effectively.
5. Establish and track team KPIs, identifying opportunities for continuous improvement and collaboration with other teams.
Ideal Candidate Attributes:
- Proficient in interpreting data in various formats to extract actionable insights.
- Capable of managing multiple priorities under pressure while maintaining a positive work environment.
- Committed to supporting long-term business strategies and executing prioritized initiatives.
- Demonstrates ownership and autonomy in their work, adapting quickly to changing priorities.
Qualifications:
- Bachelor's degree in a relevant discipline; advanced degree preferred.
- Exceptional organizational skills with the ability to juggle multiple projects and priorities.
- Strong communication skills to convey complex information effectively.
- Proactive problem-solving abilities with a knack for identifying issues and crafting innovative solutions.
Preferred Experience:
- Background in product operations, data analytics, and retail industry metrics such as NPS and CSAT.
- Certification as a Customer Experience Professional (CCXP) is advantageous.
Tools Familiarity:
- Experience with AirTable and Jira is preferred.
Company Values:
We are committed to fostering a culture of integrity, accountability, and social responsibility. Our leadership style emphasizes servant leadership, encouraging a growth mindset and resilience in our teams.
Benefits:
We offer competitive compensation, performance-based bonuses, and a comprehensive benefits package that includes health coverage, retirement plans, and educational assistance programs.
At Walmart, we believe in the power of diversity and inclusion, striving to create an environment where every associate can thrive.
