Insights Consulting Manager

1 week ago


Sunnyvale, California, United States Walmart Full time

Position Overview:
As a Manager of Insights Consulting, you will play a pivotal role in enhancing the operational efficiency and success of the marketplace.

This position demands a highly skilled individual who is adept at problem-solving, detail-oriented, and possesses the ability to cultivate strong relationships across various teams.

Key Responsibilities:
1. Analyze seller and customer feedback trends to align with their evolving needs.
2. Monitor the status of critical seller issues, providing updates and escalating as necessary to minimize risks.
3. Develop a network with stakeholders to promote collaborative efforts that lead to successful project outcomes.
4. Create detailed roadmaps with stakeholders to address seller feedback effectively.
5. Establish and track team KPIs, identifying opportunities for continuous improvement in collaboration with other teams.

Ideal Candidate Profile:
You will excel in this role if you can:

  • Interpret data in various formats to derive actionable insights.
  • Manage multiple priorities effectively while maintaining a positive work environment.
  • Support long-term business strategies and execute prioritized initiatives.
  • Work autonomously with a strong sense of ownership.
  • Build trusting relationships with both internal and external partners.

Qualifications:
- Bachelor's degree in a relevant field; advanced degree preferred.
- Strong organizational skills with the capability to manage multiple projects simultaneously.
- Excellent communication skills for conveying complex information clearly.
- Proactive problem-solving abilities to quickly identify and address issues.

Preferred Skills:
- Experience in product operations, data analytics, and retail industry metrics such as NPS and CSAT.
- Certification as a Customer Experience Professional (CCXP) is a plus.

Tools:
- Familiarity with AirTable and Jira is advantageous.

Company Values:
At Walmart, we uphold our values to foster a culture of integrity, accountability, and community support. We encourage a growth mindset and embrace diversity in all forms.

Compensation and Benefits:
Walmart offers competitive salaries along with performance-based bonuses and a comprehensive benefits package, including health coverage, 401(k), and paid time off.



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