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Insights Consulting Manager
2 months ago
Position Overview:
As a Manager of Insights Consulting focusing on Seller Advocacy, you will play a pivotal role in enhancing the efficiency and success of our marketplace operations.
Key Responsibilities:
In this position, you will:
- Analyze seller and customer feedback trends to align with their evolving needs.
- Oversee the resolution of critical seller issues, providing updates and managing risks effectively.
- Develop and maintain strong relationships with stakeholders to ensure collaborative project success.
- Create detailed roadmaps to address seller feedback and enhance their experience.
- Establish and monitor team KPIs, identifying opportunities for continuous improvement.
Ideal Candidate Profile:
The successful candidate will demonstrate:
- Proficiency in interpreting data across various formats to derive actionable insights.
- The ability to manage multiple priorities and workstreams effectively.
- A commitment to supporting long-term business strategies and executing key initiatives.
- Strong adaptability and prioritization skills in a dynamic environment.
- Excellent relationship-building capabilities with both internal and external partners.
Qualifications:
A Bachelor's degree in a relevant discipline is required, with an advanced degree preferred. Candidates should possess:
- Outstanding organizational skills to handle multiple projects simultaneously.
- Exceptional communication abilities to convey complex information clearly.
- Proactive problem-solving skills to identify and address issues swiftly.
Preferred Experience:
Experience in product operations, data analytics, and the retail sector is highly valued. Familiarity with customer experience metrics such as NPS and CSAT is advantageous. Certification as a Customer Experience Professional (CCXP) is also preferred.
Tools and Technologies:
Experience with tools such as AirTable and Jira is beneficial.
Company Culture:
At Walmart, we uphold values that foster a culture of integrity, accountability, and community support. We are committed to diversity, equity, and inclusion, ensuring a collaborative environment that values every associate's contributions.
Compensation and Benefits:
Walmart offers competitive salaries along with performance-based bonuses and a comprehensive benefits package, including health coverage, retirement plans, and paid time off.
