Customer Service Associate
4 weeks ago
As a Telecom Customer Care Agent at Mass Markets, you will be responsible for handling inbound and outbound contacts in a courteous, timely, and professional manner. This includes listening to customers, understanding their needs, and resolving customer issues. You will also utilize systems and technology to complete account management tasks and document customer claims in appropriate systems. Additionally, you will follow all required scripts, policies, and procedures, and comply with requirements surrounding confidential information and personal information.
Key Responsibilities
- Handle inbound and outbound contacts in a courteous, timely, and professional manner.
- Listen to customers, understand their needs, and resolve customer issues.
- Utilize systems and technology to complete account management tasks.
- Document and process customer claims in appropriate systems.
- Follow all required scripts, policies, and procedures.
- Comply with requirements surrounding confidential information and personal information.
About Mass Markets
Mass Markets is a leading provider of telecommunications services. We are committed to delivering exceptional customer experiences and building long-term relationships with our customers. If you are a motivated and customer-focused individual who is passionate about delivering excellent service, we encourage you to apply for this role.
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