Customer Service Associate
2 weeks ago
As a Contact Center Professional at Mass Markets, you will be responsible for handling inbound and outbound contacts in a professional and timely manner. Your primary goal will be to ensure first call resolution through effective problem-solving and call handling. You will also be responsible for researching systems to find missing information and coordinating with other departments to resolve issues when needed. Additionally, you will accurately document and process customer claims in appropriate systems.
Key Responsibilities
- Handle inbound and outbound contacts in a professional and timely manner
- Ensure first call resolution through effective problem-solving and call handling
- Research systems to find missing information
- Coordinate with other departments to resolve issues when needed
- Accurately document and process customer claims in appropriate systems
Requirements
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment
- Strong customer service skills
- Ability to work independently and as part of a team
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