Customer Service Associate with Communication Skills
4 days ago
Mass Markets is seeking a skilled Customer Service Associate to join our team. About Us: As a leading company in the industry, we strive to provide exceptional customer experiences. Our commitment to excellence drives us to continually improve our services and products.
Job Overview: As a Customer Service Associate, you will be responsible for handling inbound and outbound contacts in a professional manner. Your goal will be to ensure first call resolution through effective problem-solving and communication.
Main Responsibilities:
- Handle customer inquiries and concerns in a timely and courteous manner.
- Resolve issues through active listening and creative problem-solving.
- Collaborate with other departments to resolve complex issues.
- Document customer interactions and claims in relevant systems.
Requirements:
- Degree in Business, Communications, or related field.
- 1+ years of experience in customer-facing roles.
- Excellent communication and interpersonal skills.
What We Offer: Competitive salary range: $45,000 - $55,000 per annum, depending on location and experience. A dynamic work environment with opportunities for growth and development.
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