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Customer Service Representative
1 month ago
At MCI Careers, we are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. This role is ideal for someone who is passionate about delivering exceptional customer experiences and is looking for a challenging and rewarding career opportunity.
Key Responsibilities:- Provide exceptional customer service to clients through various communication channels, including phone, email, and chat.
- Resolve customer complaints and issues in a timely and professional manner.
- Work collaboratively with internal teams to resolve customer issues and improve overall customer satisfaction.
- Meet or exceed performance metrics and targets, including first call resolution, customer satisfaction, and sales performance.
- Participate in ongoing training and development to improve skills and knowledge in customer service, sales, and technical support.
- High school diploma or equivalent required; associate's or bachelor's degree preferred.
- 1-2 years of customer service experience in a call center or similar environment.
- Excellent communication, problem-solving, and interpersonal skills.
- Ability to work in a fast-paced environment and meet performance metrics and targets.
- Basic knowledge of Microsoft Office Suite and other software applications.
- Competitive salary and benefits package.
- Opportunities for career advancement and professional growth.
- Collaborative and dynamic work environment.
- Recognition and rewards for outstanding performance.
We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is looking for a challenging and rewarding career opportunity, please submit your application today.
