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Front Desk Representative

1 month ago

Los Angeles Downtown, California, United States IHG Full time
About Us

We're a global hospitality company that's passionate about delivering exceptional guest experiences. As a Front Desk Agent, you'll be the first point of contact for our guests, providing a warm and welcoming atmosphere that sets the tone for their stay.

Your Day-to-Day
  • Check-in and check-out guests in a timely and professional manner.
  • Process all payments according to established procedures.
  • Issue, control, and release guest safe-deposit boxes.
  • Up-sell rooms where possible to maximize hotel revenue.
People
  • Answer phones in a prompt and courteous manner.
  • Welcome guests in a friendly, prompt, and professional manner.
  • Register guests, issue room keys, provide information on hotel services and room location.
  • Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
Guest Experience
  • Respond appropriately to guest complaints. Make appropriate service recovery gestures in order to ensure total guest satisfaction.
  • May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes.
What We Need From You

We're looking for a highly motivated and organized individual with excellent communication skills. A high school diploma or equivalent, plus one year of front desk/guest service experience, is required. Fluency in English is a must, and other languages are a plus.

What We Offer

We offer a competitive hourly pay range of $21.29 to $31.94, depending on experience and qualifications. Hotel discounts worldwide are available, as well as access to a wide variety of discount programs and the chance to work with a great team of people.