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Front Desk Representative

1 month ago

Los Angeles, California, United States Freehand Full time
About Freehand Los Angeles

Housed in the historic Commercial Exchange building, our hotel in downtown Los Angeles is a unique blend of classic and modern design. As a Front Desk Agent, you will be part of a dynamic team that is passionate about delivering exceptional service and creating unforgettable experiences for our guests.

Key Responsibilities
  • Take ownership of the guest journey to ensure a seamless and personalized experience
  • Monitor our social spaces, lighting, sound, and temperature to maintain the Freehand brand and culture
  • Know your city, its cafes, bars, and restaurants, its art, and its music
  • Ensure compliance with all company policies, including Fire Training and Health & Safety
  • Be responsible for all cash handling while on duty
  • Administer the Close of Shift procedures with 100% accuracy and consistency
Requirements
  • Experience in a front office hospitality environment
  • Experience working with a Property Management System
  • Flexibility with regards to shifts available per week
What We Offer
  • Birthday holiday in addition to your yearly holiday allocation
  • Fertility Treatment Support Leave - up to three days' paid leave in any one year for an employee to undergo fertility treatment
  • Employee Bounty Program providing opportunities to earn a compensation for new hire referrals with no cap on number of referrals made
  • Company contribution towards gym membership fees for all eligible employees
  • Ideas Award - Quarterly award to double gross basic salary for 1 month to employee with most valuable suggestion/feedback
  • 2 free nights' accommodation across any of our Generator x Freehand properties globally
  • Reduced room rates for staff as well as friends and family members
  • International career opportunities
  • Social events, celebrations calendar & various employee recognition schemes
  • Online learning tools to help you develop, learn and grow
Local Employee Benefits
  • 9 holidays
  • Medical + Dental + Vision (subsidised contributions)
  • Life & Disability (employer paid)
  • Paid sick leave, time off and vacation (altogether 96 hours per calendar year)
  • Voluntary products: Voluntary Life, Legal Shield/ID Shield, Pet Insurance, Hospital Indemnity, critical illness, Accident Insurance and FSA