Front Desk Representative
4 weeks ago
We're a global hospitality company that's passionate about delivering exceptional guest experiences. At IHG, we're looking for talented individuals who share our commitment to excellence and our passion for luxury travel.
Job SummaryWe're seeking a skilled Front Desk Agent to join our team at the InterContinental Los Angeles Downtown Hotel. As a Front Desk Agent, you'll be responsible for providing exceptional guest service, handling front office operations, and ensuring a seamless experience for our guests.
Key Responsibilities- Check-in and check-out hotel guests in a timely and professional manner
- Process all payments according to established procedures
- Issue, control, and release guest safe-deposit boxes
- Up-sell rooms where possible to maximize hotel revenue
- Answer phones in a prompt and courteous manner
- Welcome guests in a friendly, prompt, and professional manner
- Register guests, issue room keys, provide information on hotel services and room location
- Communicate any outstanding guest requests or issues to management
To be successful in this role, you'll need:
- A high school diploma or equivalent, plus one year of front desk/guest service experience
- Fluent English language skills
- Ability to perform tasks that require frequent standing, carrying, and lifting
- Basic math skills and problem-solving abilities
We're proud to offer a competitive hourly pay range of $21.29 to $31.94, as well as hotel discounts worldwide and access to a wide variety of discount programs. Most importantly, we'll give you the room to be yourself and provide opportunities for growth and development within our company.
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