Performance Optimization Manager
7 days ago
Agero is a leading provider of digital driver assistance services, dedicated to redefining the vehicle ownership experience through innovative technology and passionate people. As a trusted partner to top automobile manufacturers, insurance carriers, and other industry leaders, we strive to strengthen our clients' relationships with their customers.
Role Description and MissionWe are seeking a highly skilled and service-oriented Performance Manager to join our team. This individual will be responsible for creating and managing the overall service delivery strategy for all services within an assigned network region.
Key Responsibilities:- Develop and Implement Service Delivery Strategies: Create and execute comprehensive plans to improve service delivery metrics, customer satisfaction, and reduce costs within the assigned region.
- Coach and Educate Service Providers: Foster strong partnerships with key providers through education on best practices, ensuring they meet assigned performance metrics for all services.
- Communicate Product and Process Changes: Effectively communicate product and process changes to individual providers, ensuring seamless integration and minimal disruption.
- Build and Maintain Relationships: Develop and maintain positive relationships with clients and service providers, providing enhanced service level performance and driving business growth.
- Coordinate Proactive Analyses: Conduct targeted proactive analyses to manage network performance, identifying areas for improvement and implementing corrective actions.
- Bachelor's Degree in Business or Equivalent Experience: A degree in business or equivalent experience in supplier or asset management and/or procurement is required.
- 3-5 Years of Related Experience: A minimum of 3-5 years of related experience in service delivery, supplier management, or procurement is necessary.
- Strong Analytical and Communication Skills: Excellent analytical, communication, and relationship building skills are essential for success in this role.
- Exceptional Performance Management Skills: Strong performance management and relationship building skills are required to drive business growth and improve service delivery metrics.
Agero is hiring for this role in the following locations: AZ, FL, IL, KY, MA, MI, NC, NM, TN, GA, NH, and VA.
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