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Assistant Manager

2 months ago

Medford, Massachusetts, United States Biolife Plasma Services Full time

About BioLife Plasma Services

We are a leading plasma collection company dedicated to improving the lives of patients with rare diseases. Our team is passionate about providing exceptional customer service and ensuring the highest quality plasma products.

Job Summary

We are seeking an experienced Assistant Manager to join our team at our Medford, Massachusetts location. As an Assistant Manager, you will play a key role in supporting the center manager and management team in achieving production and cost goals while maintaining compliance with regulatory and quality requirements.

Key Responsibilities

  • Ensure compliance with all federal, state, local, and company-specific rules, regulations, and practices related to quality, safety, and customer service.
  • Assist the center manager in identifying and implementing improvements and changes to center processes.
  • Participate in the correction and prevention of audit findings.
  • Prepare routine reports and keep management apprised of center operations and operational issues.
  • Ensure high levels of customer service and satisfaction.
  • Maintain qualifications and perform all required core duties for Medical History, Phlebotomy, Sample Processing, and Operational Management areas.
  • Train new and existing staff on donor center procedures.
  • Manage and develop talent within the center.
  • Participate in the selection of new staff and management within the center.
  • Train, coach, and mentor staff.
  • Provide timely feedback on performance and initiate disciplinary action when necessary.
  • Participate in the evaluation and review of center staff.

Requirements

  • Minimum of one year of relevant work experience, preferably in a regulated industry or an equivalent combination of education and experience.
  • Effective communication, interpersonal, technical, and troubleshooting skills.
  • Ability to coach and develop a team of diverse individuals.
  • Ability to understand, communicate, and apply technical documents and instructions.
  • Demonstrated ability to multi-task and prioritize.
  • Aptitude for working with production, financial, marketing, and other statistical data.
  • Requires obtaining and maintaining Cardiopulmonary Resuscitation (CPR) and AED certification.

Working Conditions

  • Requires ability to stand and walk for entire work shift.
  • Potential exposure to blood-borne pathogens.
  • Requires occasional bending, stooping, kneeling, crouching, leaning, reaching above shoulders and below knees, and lifting to 50 pounds.
  • Must have fine motor coordination, depth perception, and ability to hear equipment sounds from a distance.
  • Requires ability to communicate verbally with donors, in person and on the phone.
  • Requires depth perception and vision at all distances.
  • Occasional travel (less than 10%).