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Service Center Support Representative

1 month ago


Grand Rapids, Michigan, United States FedEx Full time
FedEx Service Center Support Role

We are seeking a highly organized and detail-oriented individual to join our Service Center team as a Support Representative. In this role, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities:
  • Maintain accurate and up-to-date records and files
  • Perform administrative tasks, including data entry and sorting/distributing mail
  • Provide accurate information and assistance to customers via phone, email, and fax
  • Enter freight shipment information into our computer system
  • Assist customers with their inquiries and resolve issues in a timely and professional manner
Requirements:
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • High school diploma or equivalent required
  • Previous customer service experience preferred

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, please apply today.