Client Service Representative
2 days ago
We are seeking a highly skilled and compassionate Client Service Representative to join our team at VCA Animal Hospitals. As a key member of our front desk team, you will play a vital role in ensuring that our clients receive exceptional service and care.
Responsibilities:
- Greet visitors and clients, providing a warm and welcoming atmosphere
- Answer telephones and respond to client inquiries in a timely and professional manner
- Schedule and confirm appointments, ensuring seamless communication with clients and our veterinary team
- Process payments and handle client transactions with accuracy and efficiency
- Recommend and obtain products and services, including prescriptions, to meet the needs of our clients and their pets
- Provide education and guidance on animal care and husbandry, including heartworm prevention, housebreaking, and flea & tick control
- Manage medical records, charts, and reports, ensuring accurate and up-to-date information
- Maintain a clean and organized workspace, adhering to our high standards of cleanliness and safety
Qualifications:
- Previous experience in a customer-facing role, preferably in a veterinary or healthcare setting
- Exceptional interpersonal and communication skills, with the ability to build strong relationships with clients and colleagues
- Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities
- High school diploma or equivalent required; associate's or bachelor's degree in a related field preferred
Benefits:
- Competitive compensation package, including medical, dental, and vision insurance
- Generous paid time off, including vacation and sick leave
- Opportunities for professional growth and development, including training and education programs
- Collaborative and supportive work environment, with a focus on teamwork and client satisfaction
We are an equal opportunity employer, committed to diversity and inclusion in the workplace. If you are a motivated and compassionate individual who is passionate about delivering exceptional client service, we encourage you to apply for this exciting opportunity.
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