Parts Sales Associate

1 week ago

Farmington, Michigan, United States Chris Auffenberg Chevrolet Buick GMC - Farmington, MO Full time
Job Summary

We are seeking a highly motivated and detail-oriented Parts Sales Associate to join our team at Chris Auffenberg Chevrolet Buick GMC in Farmington, MO. As an Assistant Parts Manager, you will play a crucial role in assisting the Parts Manager with all aspects of the parts department.

Key Responsibilities
  • Assist customers in selecting required parts in a friendly, professional, and efficient manner.
  • Inform customers of companion part requirements and specials, and ensure that the customer is exposed to the full product line.
  • Answer phone calls, providing price quotes and other information.
  • Provide high-level service to internal and external customers.
  • Pull and fill orders from stock.
  • Notify the Parts Manager of out-of-stock parts or shop materials that need immediate attention.
  • Locate out-of-stock parts from outside sources and submit emergency orders, if necessary.
  • Notify the Service Advisor and the customer when special-ordered parts have been received.
  • Follow up on back-ordered parts.
  • Verify will-call and back-order files weekly and return to vendors, or stock those items not picked up or required.
  • Replenish assigned inventory daily.
  • Ensure that all internal requests for parts are billed on service repair orders.
  • Receive payment from retail customers or obtain credit authorization.
  • Ensure that all charge sales are signed by the customer.
  • Ensure that all customers receive their copy of the invoice.
  • Issue credit for parts returned, ensuring that the original invoice, or its number, is available so that purchase and pricing can be verified.
  • Keep orderly records of all repair orders, invoices, insurance estimates, and special-order parts.
  • Keep the front and rear counter areas clean and uncluttered.
  • Clean computer terminals and printers daily.
  • Participate in all training programs made available.
  • Keep current on new products and product updates.
  • Participate with the Parts Manager in maintaining a lost sales tracking program.
  • Maintain a professional appearance.
Requirements
  • No prior experience or training required, but dealership parts experience preferred.
  • Less than high school education; or up to one month related experience or training; or equivalent combination of education and experience.
  • High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
  • One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.
Language Skills
  • Ability to read and comprehend simple instructions, short correspondence, and memos.
  • Ability to write simple correspondence.
  • Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
  • Ability to write routine reports and correspondence.
  • Ability to speak effectively before groups of customers or employees of the organization.
Mathematical Skills
  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
  • Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
  • Ability to apply concepts of basic algebra and geometry.
Reasoning Ability
  • Ability to apply common sense understanding to carry out simple one- or two-step instructions.
  • Ability to deal with standardized situations with only occasional or no variables.
  • Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
  • Ability to deal with problems involving a few concrete variables in standardized situations.
  • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
  • Ability to deal with problems involving several concrete variables in standardized situations.
Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

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