IT Support Specialist
5 days ago
We are seeking a highly skilled and detail-oriented IT Support Specialist to join our team at Grace Lutheran Communities. As a key member of our Information Systems team, you will provide technical support, assistance, and troubleshooting to ensure the smooth operation of our IT systems.
Key Responsibilities- Use helpdesk software to answer, monitor, and manage user-submitted tickets
- Repair and replace non-functioning computer equipment
- Install new desktop computers and computer-related equipment (printers and other peripherals)
- Maintain assessment management, including an inventory of all computers, peripheral devices, and licenses
- Maintain appropriate physical security and control on all assets
- Create and maintain relevant documentation on projects assigned and completed
- Communicate with the Information Systems Manager with recommendations for hardware and software needs
- Participate in after-hours on-call schedule
- Additional duties as assigned
- Required to push, pull, lift, and/or carry up to 50 pounds
- Local travel (30%)
- Must be able to communicate effectively orally and/or in writing with staff, vendors, community
- Typical office setting
- Bachelor's degree in Information Technology or related field or Associates degree with equivalent experience
- 1 year previously help desk or customer service experience
- Experience in computer hardware and software installation and maintenance preferred
- Strong problem-solving and analytic thinking skills
- Follows/adheres to organization, federal, and state regulations and guidelines, including Resident/Client rights
- Maintains neat, well-groomed appearance, adhering to dress code of organization/program
English (en-US)
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