Telecommunications Network Support Specialist
2 days ago
About the Role
TEKsystems is seeking a Telecommunications Network Support Specialist to join our team. This role will involve providing technical support for various telecommunications tools and technologies, including T-Mobile Cell Towers, Network, and related systems.
Key Responsibilities
- Handling tickets related to telecommunications issues
- Researching and troubleshooting network and telecommunication problems
- Escalating unresolved issues to relevant teams, such as field engineers or networking administration
- Providing technical support to customers on operational and maintenance aspects of system equipment
Requirements
- 1-2 years of experience in a similar role, preferably in an ISP, Network, or RF environment
- Familiarity with ticketing systems and Microsoft Office applications
- Previous cell phone network experience is a plus
Preferred Qualifications
- Active A+, Network +, Security +, CCNA, or other relevant certifications
- Military experience is preferred, but not required
What We Offer
- A competitive salary estimated at $65,000 - $85,000 per year, depending on location and experience
- The opportunity to work with a variety of telecommunications tools and technologies
- Ongoing training and development opportunities to enhance your skills and knowledge
- A collaborative and supportive team environment
Why Join Us?
At TEKsystems, we value our employees' skills, experience, and unique perspectives. We offer a range of benefits, including flexible working arrangements, professional development opportunities, and a positive work-life balance. If you're looking for a challenging and rewarding career in telecommunications, we encourage you to apply.
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