Telecommunications Network Specialist

2 weeks ago


Orlando, Florida, United States TEKsystems Full time

Looking for a challenging role in telecommunications network support? As a Technical Support II at TEKsystems, you will be responsible for researching, troubleshooting, and resolving technical issues related to T-Mobile cell towers, networks, and telecommunication tools/technologies.

Job Description

Responsibilities:

  • Handling various tickets related to T-Mobile cell towers, network, and telecommunication tools/technologies
  • Resolving technical issues using established procedures
  • Escalating unresolved issues to the field engineer group, networking administration, etc.
  • Providing remote servicing and repair of company products/services
  • Diagnosing mechanical, hardware, software, and systems failures

Requirements:

  • 1-2 years of experience working with ticketing systems (Knowledge Base) to investigate and troubleshoot issues
  • 1-2 years of experience troubleshooting, analyzing, and supporting hardware, software, and network issues
  • Familiarity with customer ticketing systems
  • Proficient with Microsoft Office apps
  • Previous cell phone network experience is a plus

About the Role:

This full-time position offers a competitive salary range of $55,000 - $75,000 per year, depending on experience. You will be working in an office setting, which requires being onsite. The team is open to candidates who are trainable and reliable. Prior military experience is preferred, but not required. Candidates with active certifications such as A+, Network +, Security +, CCNA, etc. could be a good fit.

Benefits:

TEKsystems offers a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off. We also provide opportunities for professional growth and development.

We Are Looking for Someone Who:

Has excellent analytical and problem-solving skills

Can work effectively in a team environment

Is able to communicate complex technical information to non-technical stakeholders

Is self-motivated and able to work independently



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