IT Support Specialist
5 hours ago
We are seeking an IT Support Specialist to join our team at TEKsystems. As a Technical Support Technician, you will be responsible for providing top-notch technical support to our clients.
Key Responsibilities:
- Provide remote and phone support to customers with network issues
- Research, analyze, and troubleshoot the cause of network problems
- Escalate issues to the appropriate team when necessary
Requirements:
- Experience working in a Contact Center or Technical Support role
- Customer service skills and ability to document tickets
- Ability to think outside the box and provide solution-oriented support
- Former military background is a plus
- Certifications such as Network+, CCNA, or Juniper experience are highly recommended
About TEKsystems
TEKsystems is a leading provider of technology services and solutions. We help our clients navigate the complexities of the digital age by providing expert talent and innovative solutions.
Estimated Salary: $55,000 - $65,000 per year
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