IT Support Specialist

5 hours ago


Orlando, Florida, United States TEKsystems Full time
Job Overview

We are seeking an IT Support Specialist to join our team at TEKsystems. As a Technical Support Technician, you will be responsible for providing top-notch technical support to our clients.

Key Responsibilities:

  • Provide remote and phone support to customers with network issues
  • Research, analyze, and troubleshoot the cause of network problems
  • Escalate issues to the appropriate team when necessary

Requirements:

  • Experience working in a Contact Center or Technical Support role
  • Customer service skills and ability to document tickets
  • Ability to think outside the box and provide solution-oriented support
  • Former military background is a plus
  • Certifications such as Network+, CCNA, or Juniper experience are highly recommended

About TEKsystems

TEKsystems is a leading provider of technology services and solutions. We help our clients navigate the complexities of the digital age by providing expert talent and innovative solutions.

Estimated Salary: $55,000 - $65,000 per year



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