Technical Support Specialist

3 days ago


Orlando, Florida, United States TEKsystems Full time

We are seeking a Technical Support Specialist to enhance the client experience. With a positive attitude, you will provide frontline assistance to business clients who subscribe to our voice, video, data and managed services.

The ideal candidate has 2+ years of General Network/Telecommunication Troubleshooting experience and experience working in a Contact Center, Technical Support role – Customer Focused.

This role involves handling 15+ tickets per day, researching, analyzing, and troubleshooting network issues. The successful candidate will accelerate the resolution process by collaborating with other departments.

As a Technical Support Specialist, you will thrive in an office environment supporting clients across the Spectrum footprint. Benefits include Health, Dental, and Vision.



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