Telecommunications Engineer for Windows Environments

1 week ago


Orlando, Florida, United States Kavaliro Full time
Job Overview
Kavaliro seeks an experienced Telecommunications Engineer to manage and execute Avaya phone system migrations. The ideal candidate will have strong technical skills, excellent communication abilities, and prior experience working with Avaya phone systems. This role requires hands-on experience with desktop support, telecommunications systems, and Windows environments.

Key Responsibilities:
  • Migrate Avaya phone systems, including analysis of current configurations, scheduling, and implementation.
  • Collaborate with stakeholders to ensure minimal downtime and disruption during the migration process.
  • Configure and deploy Avaya handsets, softphones, and VoIP solutions as needed.
  • Train users on new telephony features post-migration.
  • Provide Tier 1 and Tier 2 support for end-users, troubleshooting hardware, software, and network issues.
  • Install, configure, and maintain desktop and laptop computers, peripherals, and software applications.
  • Assist with user onboarding and training related to technology systems.

Requirements:
  • 3+ years of experience in desktop support, IT helpdesk, or similar roles.
  • Proven experience in Avaya phone system migrations and configuration (Avaya Aura, IP Office, or similar).
  • Proficient in Windows and Mac OS environments, as well as Microsoft Office 365.
  • Strong knowledge of network protocols, VoIP, and telecommunications infrastructure.
  • Familiarity with remote support tools, Active Directory, and IT ticketing systems.
  • Experience with Avaya tools and software (e.g., Avaya Communication Manager).
  • Strong communication and interpersonal abilities, capable of working with diverse teams and end-users.

Estimated Salary: $100,000 per year

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