IT Network Support Specialist

3 days ago


Orlando, Florida, United States TEKsystems Full time
Job Description

We are seeking a skilled IT Network Support Specialist to join our team at TEKsystems.

A successful candidate will be responsible for handling 15+ tickets per day, providing technical support to business customers, and escalating issues to the appropriate teams as needed.

Key Responsibilities:

  • Provide remote/phone support to resolve network-related issues.
  • Escalate complex issues to the NOC, Network Administration, Engineering, or Field Operations teams.
  • Document and track ticket activity using our ticketing system.
  • Collaborate with cross-functional teams to resolve technical issues.
  • Develop and maintain knowledge of industry-leading technologies, including Cisco and Juniper networks.

Requirements:

  • Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience).
  • 2+ years of experience in a contact center or technical support role.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Certifications in CompTIA A+, Network+, or CCNA (Cisco Certified Network Associate) are highly desirable.

What We Offer:

  • A competitive salary: $55,000 - $65,000 per year, depending on experience.
  • Opportunities for professional growth and development within TEKsystems.
  • A dynamic and supportive work environment.
  • A comprehensive benefits package, including health insurance, 401(k), and paid time off.


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