IT Network Support Specialist
3 days ago
We are seeking a skilled IT Network Support Specialist to join our team at TEKsystems.
A successful candidate will be responsible for handling 15+ tickets per day, providing technical support to business customers, and escalating issues to the appropriate teams as needed.
Key Responsibilities:
- Provide remote/phone support to resolve network-related issues.
- Escalate complex issues to the NOC, Network Administration, Engineering, or Field Operations teams.
- Document and track ticket activity using our ticketing system.
- Collaborate with cross-functional teams to resolve technical issues.
- Develop and maintain knowledge of industry-leading technologies, including Cisco and Juniper networks.
Requirements:
- Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience).
- 2+ years of experience in a contact center or technical support role.
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Certifications in CompTIA A+, Network+, or CCNA (Cisco Certified Network Associate) are highly desirable.
What We Offer:
- A competitive salary: $55,000 - $65,000 per year, depending on experience.
- Opportunities for professional growth and development within TEKsystems.
- A dynamic and supportive work environment.
- A comprehensive benefits package, including health insurance, 401(k), and paid time off.
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