Enterprise Network Support Specialist

3 days ago


Orlando, Florida, United States TEKsystems Full time
About the Role

We are seeking a highly skilled Enterprise Network Support Specialist to join our team at TEKsystems. In this role, you will be responsible for providing frontline assistance to business clients who subscribe to our voice, video, data and managed services.

As an Enterprise Network Support Specialist, you will focus on enhancing and simplifying the client experience by troubleshooting potential technical issues and proactively addressing situations through step-by-step directions towards resolution.

You will work closely with other departments, such as Network Operation Centers (NOCs), Network Engineering or Field and Client Account teams, to accelerate the resolution process.

Responsibilities
  • Handle 15+ tickets per day, averaging 10-15 minute interactions with business customers.
  • Research, analyze, and troubleshoot network issues.
  • Escalate unresolved tickets to appropriate teams.
Requirements
  • 2+ years of General Network/Telecommunication Troubleshooting experience.
  • Experience working in a Contact Center, Technical Support role – Customer Focused.
  • Customer Service and Documenting skills (ticket tracking/creation).
What We Offer

A competitive salary of $60,000 - $80,000 per year, commensurate with experience.

Benefits include Health, Dental, Vision, and more.



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