Community Director

3 weeks ago

Seattle, Washington, United States Griffis Residential Full time
Community Manager Job Description

At Griffis Residential, we're dedicated to creating exceptional living experiences for our residents. As a Community Manager, you'll play a vital role in fostering a sense of community and delivering exceptional customer service.

Key Responsibilities:
  • Lead and train a talented team of community associates to ensure high productivity and performance.
  • Drive financial success by maintaining budgeted occupancy, collections, and expenses.
  • Provide exceptional customer service by promptly addressing resident service requests and conducting thorough community inspections.
  • Embrace our cutting-edge iPad leasing and marketing standards to connect with prospective residents and showcase available apartments.
  • Oversee leasing office associates and foster their growth in leasing and customer service standards.
  • Create a positive work environment through coaching, cross-training opportunities, and promoting career advancement.
  • Stay updated on market conditions and competition, providing strategic recommendations for enhancing community operations.
  • Collaborate with vendors, contractors, and service providers to ensure seamless community operations within budgetary guidelines.
  • Manage capital improvement projects, overseeing progress, reviewing scope of work, and approving payments for outstanding results.
Requirements:
  • High school diploma or equivalent (Bachelor's degree or CAM/ARM certification preferred).
  • Minimum of three years of experience in multi-family or hospitality management, with a strong understanding of community operations.
  • Excellent communication, organization, and problem-solving skills.
  • Proficiency in Microsoft Outlook, Excel, and Word.
  • Exceptional customer service skills and ability to work collaboratively with stakeholders.
  • Detail-oriented with a passion for delivering on our 'It's About You' customer service standards.
  • Adaptability to a fast-paced and ever-changing environment, handling unexpected challenges with ease.
  • Strong comprehension of legal documents related to lease management and rent collections.
  • Demonstrated commitment to fostering diversity and contributing to an inclusive work environment.
Perks and Benefits:
  • 11 paid holidays per year, including floating holidays.
  • Up to 16 hours of volunteer time off.
  • Minimum of 120 hours (3 weeks) of paid time off (PTO) accrual starting immediately for new hires.
  • Medical insurance program options.
  • Dental insurance.
  • Vision insurance.
  • Flexible Spending Accounts and Health Savings Accounts.
  • Company-paid Basic Life/AD&D insurance for Associate (1x annual base earnings up to $350,000).
  • Voluntary Life/AD&D insurance for Associate, spouse, and children.
  • Company-paid short and long-term disability program.
  • Group accident insurance, critical illness insurance, hospital care plan.
  • Employee Assistance Program (EAP).
  • Paid New Parent Leave (up to 6 weeks of 100% wage replacement for primary caregivers and 2 weeks 100% wage replacement for secondary caregivers).
  • Generous tuition reimbursement up to $5,250 per year.
  • Associate Referral Award Program of $1,000.
  • PTO Donation Program.
  • PTO Exchange for Student Loan Repayment Program.
  • Wellness Program including reimbursement for fitness and mindfulness memberships/subscriptions.
  • Associate discount program for travel, hotels, cell phones, pet insurance, and everyday items.
  • Associate Recognition Programs.
  • Griffis Residential 401K Retirement Savings Plan with company match.
  • Onsite Associate Bonus Program.
  • Corporate Associate Bonus Program.
  • Rental Discount of 20%-50%.

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