Social Services Assessment Coordinator

2 weeks ago

Galveston, Texas, United States Texas Department of Aging & Disability Services Full time
Job Overview:

Community Support Specialist I
Are you a dedicated and empathetic professional seeking a fulfilling career in assessing eligibility for essential services for the most vulnerable populations in Texas?

The Texas Department of Aging & Disability Services is actively seeking passionate individuals to join our dynamic team within the Community Care Services Eligibility department. This role offers an opportunity to work in a high-performing and innovative environment focused on connecting individuals to vital services.

Our department aims to provide a seamless approach to ensure individuals can access the necessary support that:
promotes community living, reduces the need for institutional care, and fosters personal and economic independence.

The responsibilities include conducting home assessments, interviewing clients who are elderly or have disabilities, documenting findings, evaluating service needs, and formulating service plans. Additionally, you will verify information, clarify program benefits and eligibility criteria, refer clients to suitable services, and ensure that authorizations are accurately recorded in our automated systems.

You will also oversee and evaluate CCSE programs to ensure they effectively meet the needs of individuals.

Ideal candidates will be organized, capable of managing multiple tasks, possess a strong understanding of policy regulations, and thrive in a fast-paced, evolving environment. Excellent communication skills, a positive demeanor, a strong work ethic, and a genuine desire to assist others are essential.

If you embody these qualities, we invite you to consider joining our team.

Employee benefits include, but are not limited to, employer-sponsored health insurance, vacation and sick leave, paid holidays, and a defined retirement plan with a lifetime annuity.


Key Responsibilities:

  • Consistently attends work according to agency policies and performs additional duties as required.
  • Conducts interviews with applicants, service recipients, and relevant stakeholders, and performs home visits to evaluate service needs and provide information on available resources.
  • Performs reviews to assess eligibility and functional requirements.
  • Collects, verifies, and computes income and resources to determine financial eligibility for relevant programs.
  • Maintains comprehensive case records and inputs data into an automated system, creating a record for each service recipient.
  • Monitors service recipients through follow-up contacts to ensure their needs are being met.
  • Develops, coordinates, and reviews service plans in collaboration with clients, their families, provider agencies, and other state agency personnel, ensuring services are authorized accurately.
  • Prepares basic ongoing or special narrative and statistical reports.
  • Collaborates effectively with clients, their families, provider agencies, and other state agency staff to compile information and ensure accurate service authorization.
Required Skills and Abilities:

  • Strong oral and written communication skills.
  • Ability to prioritize tasks, set timelines, and meet deadlines.
  • Capability to build and maintain effective relationships with clients, colleagues, contract agency staff, and personnel from other federal or state agencies.
  • Proficiency in operating computers and general office equipment.
  • Knowledge of interviewing techniques to gather personal information and resolve discrepancies.
  • Familiarity with resources available for individuals who are elderly or have disabilities.

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