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Guest Services Coordinator

2 months ago

Galveston, Texas, United States BH Hospitality Management Full time
Job Overview

We are seeking a dedicated and friendly Hotel Reception Specialist to provide outstanding service to our guests. Your primary responsibilities will include greeting visitors, managing their reservations, and addressing any inquiries to ensure a pleasant experience during their stay.

Key Responsibilities:
  • Address guest concerns and resolve issues effectively.
  • Respond to incoming calls and assist with inquiries related to room availability, rates, amenities, and special requests.
  • Maintain accurate records of guest accounts and transactions.
  • Check-in and check-out guests, issue room keys, and securely handle payment information.
  • Collaborate with housekeeping to ensure rooms are prepared for incoming guests.
Qualifications:
  • Experience in handling phone inquiries and managing challenging situations.
  • High school diploma or equivalent required.
  • Preferred: 1+ year of experience in the hospitality sector or a related field.
  • Strong organizational, time management, and customer service skills.
  • Proficient in Microsoft Office and familiar with reservation management software.
About BH Hospitality Management

BH Hospitality Management is a comprehensive management firm known for delivering exceptional quality in hotel operations throughout Texas. Our commitment to excellence has established us as leaders in various markets, successfully managing a range of branded and extended-stay properties.