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Customer Support Associate II
2 months ago
Customer Service Specialist II
PantherDining Hall
Georgia State University
Georgia State University is a dynamic institution located in Atlanta, committed to fostering a diverse and inclusive environment. We appreciate the unique skills, perspectives, and enthusiasm that each member brings to our community.
The PantherDining Hall is in search of a qualified Customer Service Specialist II. This role is essential in delivering exceptional service within the dining facilities at Georgia State University. The Customer Service Specialist II is responsible for providing top-notch customer service, demonstrating comprehensive product knowledge, and upholding all customer service standards.
WHY WORK AT GSU?
- Flexible working conditions.
- Comprehensive benefits package, including health, dental, vision, and retirement plans.
- A collaborative environment that values knowledge sharing with diverse partners.
- Opportunities for professional growth and mentorship.
- A rapidly expanding organization within an academic framework.
KEY RESPONSIBILITIES:
The Customer Service Specialist II will ensure excellent product knowledge and adherence to customer service standards. This position may require cross-training for additional roles to provide support and resources during peak times.
PRIMARY DUTIES INCLUDE:
- Welcoming and acknowledging customers.
- Efficiently operating POS systems and managing cash and media at registers.
- Relaying customer inquiries to management.
- Maintaining familiarity with menu offerings.
- Counting and reconciling cash during shifts to ensure sufficient funds.
- Restocking supplies and informational materials.
- Recording patron attendance.
- Ensuring a tidy appearance at service areas.
- Keeping beverage stations and dining utensils well-stocked and maintained.
- Assisting in maintaining cleanliness of tables and service areas.
- Being attentive to customer needs.
- Performing additional tasks as assigned.
Qualifications
Minimum Requirements:
- High school diploma or GED with two years of experience in customer service, administration, or related fields; or a combination of education and relevant experience.
Preferred Qualifications:
- Prior experience in customer service.
- Experience with cash handling.
- Physical Requirements: Ability to stand for extended periods, walk, bend, stoop, reach, and climb.
- Capability to lift up to 35 pounds.
- Willingness to work in various temperature conditions.
- Availability for a flexible schedule, including evenings and weekends.
Department: Auxiliary & Support Services
Job Type: Full Time (Benefits Eligible)
FLSA Status: Non-Exempt
Georgia State University is an Equal Opportunity Employer and values diversity in its workforce. We prohibit discrimination based on race, ethnicity, gender, veteran status, or any other protected class.
