Leasing Consultant/Office Assistant

1 month ago


Cleveland, Ohio, United States 9750 Westview Drive LLC Full time
Job Title: Leasing Consultant/Office Assistant

We are seeking a highly motivated and customer-focused Leasing Consultant/Office Assistant to join our team at 9750 Westview Drive LLC. As a key member of our property management team, you will be responsible for providing exceptional customer service to our residents and prospective residents.

Key Responsibilities:
  • Maintain a professional appearance and provide a positive living experience for residents and prospects
  • Answer resident phone calls and prospective leasing calls in a timely and professional manner
  • Rent vacant and soon-to-be-vacant units, ensuring a smooth and efficient leasing process
  • Create work orders and collect rental payments in a timely and accurate manner
  • Interact with residents and prospects, providing excellent customer service and addressing any concerns or issues
  • Conduct tours of the community and follow up on all sales leads to ensure a high level of customer satisfaction
  • Develop and maintain knowledge of the property, including its amenities and services
  • Participate in resident retention events and activities to foster a sense of community and belonging
  • Prepare and execute leases, ensuring accuracy and compliance with company policies
  • Update various spreadsheets and maintain accurate records of resident and property information
  • Complete inspections of apartments before new move-ins, ensuring a high level of quality and cleanliness
  • Deliver notices to apartment doors, ensuring timely and effective communication with residents
Requirements:
  • Previous customer service experience, preferably in a property management or leasing environment
  • Outgoing personality and excellent communication skills, both written and verbal
  • Ability to multitask and prioritize tasks in a fast-paced environment
  • Basic computer skills, including proficiency in Microsoft Office and Excel
  • Reliable transportation and a valid driver's license
Benefits:
  • Competitive hourly rate, ranging from $14 to $19 per hour
  • 401(k) matching and comprehensive benefits package
  • Flexible scheduling, including part-time and full-time opportunities
  • Opportunities for professional growth and development
Work Environment:

Our property management team is dedicated to providing exceptional customer service and creating a positive living experience for our residents. We are committed to fostering a collaborative and supportive work environment, where our team members can grow and thrive.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about providing exceptional service, we encourage you to apply for this exciting opportunity.



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