Senior Lease Administration Manager

2 weeks ago

Cleveland, Ohio, United States CBRE Full time
About the Role:

This position is part of the Lease Administration team, responsible for portfolio administration, daily operations, and managing relationships with internal and external customers.

Key Responsibilities:
  • Provide formal supervision to employees, monitor training and development, conduct performance evaluations, and lead recruiting and hiring processes.
  • Coordinate and manage team activities, establish work schedules, assign tasks, and cross-train staff to achieve operational targets.
  • Manage the production of timely and accurate client reports and services, serving as the primary point of contact for client relationships.
  • Develop and implement process improvement initiatives to enhance team efficiency and effectiveness.
  • Build and communicate standard processes, provide training, and establish a forum for ongoing review and refinement of methods.
  • Oversee audit and implementation SWAT teams, prepare detailed correspondence for clients, and make recommendations.
  • Review complex leased and owned portfolios to identify risk, audit, accuracy, and value.
  • Communicate directly with key partners on account status and review the quality of work produced by lease administration team members.
  • Participate in the preparation and delivery of RFPs to existing and potential clients, meeting with large and high-profile clients to review services and propose additional services.
  • Apply a broad knowledge of the business, own field, and how it integrates with others to achieve team and departmental objectives.
  • Lead by example, model behaviors consistent with CBRE RISE values, and influence others to embrace a different point of view.
  • Identify and solve technical and operational problems of complexity, understanding and recognizing the broader impact across the department.
Requirements:

To perform this job successfully, an individual must possess the following skills and qualifications:

  • Bachelor's Degree preferred with 10-12 years of relevant experience, or a combination of experience and education.
  • Knowledge of Yardi Voyager strongly preferred.
  • Experience in staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention.
  • Ability to lead the exchange of sensitive, complicated, and difficult information, convey performance expectations, and handle problems.
  • Leadership skills to motivate the team to achieve broad operational targets with impacts on own job field, multiple job fields, and department.
  • In-depth knowledge of Microsoft Office products, including Word, Excel, Outlook, etc.
  • Extensive organizational skills and an advanced inquisitive mentality.
  • Intermediate math skills, ability to calculate complicated figures such as percentages, fractions, and other financial-related calculations.
Why CBRE?

When you join CBRE, you will have the support and resources of a global firm where an entrepreneurial mentality is encouraged.

You'll realize your potential with exciting work, fast-paced assignments, an environment of constant learning, and dedication to results.

Our culture is built on our RISE values and reflects the needs and perspectives of our clients and our people.

Our work is guided by our North Star: Crafting the real estate solutions of tomorrow, so businesses and people thrive.

Coming to work for CBRE, you will receive a comprehensive benefits package, 401k, and extraordinary perks such as career growth and longevity.

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