Restaurant Operations Manager

4 days ago


Melbourne, Florida, United States Hooters of America, LLC Full time

{"Responsibilities": {"People": {"Performance Management": "Lead and develop a high-performing team by setting clear goals, providing constructive feedback, and recognizing achievements.", "Hiring & Retaining Talent": "Recruit, select, and retain top talent by creating a positive work environment, offering competitive compensation and benefits, and providing opportunities for growth and development.", "Leadership & Coaching": "Develop and implement effective leadership and coaching strategies to enhance team performance, productivity, and job satisfaction.", "Training & Development": "Design and deliver training programs to enhance employee skills, knowledge, and performance.", "Customer": {"Guest Service & Atmosphere": "Create a welcoming and inclusive atmosphere that exceeds customer expectations and promotes repeat business.", "Guest Satisfaction": "Ensure that customer needs are met and exceeded through effective communication, problem-solving, and follow-through.", "Food & Beverage Quality": "Maintain high standards of food and beverage quality, presentation, and service to ensure customer satisfaction.", "Menu & Product Launches": "Develop and implement effective menu and product launch strategies to drive sales, increase customer satisfaction, and enhance brand reputation.", "Financials": {"Deliver Results": "Meet or exceed sales, profit, and customer satisfaction targets through effective planning, execution, and monitoring.", "Planning & Execution": "Develop and implement effective business plans, strategies, and tactics to drive sales, increase customer satisfaction, and enhance brand reputation.", "Inventory Control/P&L": "Maintain accurate and up-to-date inventory records, manage costs, and analyze financial performance to inform business decisions.", "Standards": {"Responsible Alcohol Service": "Ensure that all aspects of alcohol service are handled responsibly, including training, monitoring, and enforcing policies and procedures.", "Food Safety/Sanitation": "Maintain high standards of food safety and sanitation to ensure customer safety and satisfaction.", "Hooters Girl Image": "Maintain the Hooters Girl image and brand standards through effective training, monitoring, and enforcement of policies and procedures.", "Facility Maintenance & Cleanliness": "Maintain a clean, safe, and well-maintained facility that meets Hooters standards and enhances customer satisfaction.", "Safety & Security": "Ensure that all aspects of safety and security are handled effectively, including training, monitoring, and enforcing policies and procedures.", "Scheduling & Staffing": "Develop and implement effective scheduling and staffing strategies to meet customer needs, manage labor costs, and enhance team performance.", "Proper Cash Handling": "Maintain accurate and up-to-date cash handling records, manage cash handling procedures, and ensure that all cash handling policies and procedures are followed.", "Team Building": "Develop and implement effective team building strategies to enhance team performance, productivity, and job satisfaction.", "Manage Vendor Relationships": "Develop and maintain effective relationships with vendors to ensure that all aspects of vendor management are handled efficiently and effectively.", "To Go Service & Catering": "Develop and implement effective to-go service and catering strategies to drive sales, increase customer satisfaction, and enhance brand reputation.", "Local Store/Grassroots Marketing": "Develop and implement effective local store and grassroots marketing strategies to drive sales, increase customer satisfaction, and enhance brand reputation.", "Qualifications": {"High School Diploma/GED": "High school diploma or equivalent required.", "2+ years of full service restaurant management experience in a complex & fast paced environment": "2+ years of full service restaurant management experience in a complex and fast-paced environment required.", "Successfully completed food safety/sanitation training": "Successfully completed food safety and sanitation training required.", "Must be 21 years of age or older": "Must be 21 years of age or older.", "Knowledge, Skills, Abilities": {"Basic knowledge in Microsoft Word and Excel": "Basic knowledge in Microsoft Word and Excel required.", "General knowledge in full service restaurant operations/hospitality industry": "General knowledge in full service restaurant operations and hospitality industry required.", "Strong organization and planning skills": "Strong organization and planning skills required.", "Strong operational skills in a customer-service & hospitality environment": "Strong operational skills in a customer-service and hospitality environment required.", "Strong coaching skills": "Strong coaching skills required.", "Intermediate mathematical computations skills": "Intermediate mathematical computations skills required.", "Ability to communicate clearly and concisely, both orally and in writing": "Ability to communicate clearly and concisely, both orally and in writing required.", "Ability to build relationships at all levels": "Ability to build relationships at all levels required.", "Ability to handle confidential and sensitive information": "Ability to handle confidential and sensitive information required.", "Ability to manage changing priorities": "Ability to manage changing priorities required.", "All applicants applying for a position involved in the service of alcoholic beverages must have a valid ServSafe alcohol certification, and all applicants must have any other legally required certification prior to beginning work and in order to eligible to work for Hooters. The applicant will not be compensated for the completion of any training required to get the required certification, and gaining such certification does not guarantee the applicant continued employment.", "Hooters of America LLC is an equal opportunity employer and committed to workplace diversity. M/F/D/V are encouraged to apply"}}



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