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Restaurant Operations Manager

2 months ago

Melbourne, Florida, United States Hooters of America, LLC Full time
Job Description

Restaurant Manager

Hooters of America, LLC is seeking a highly skilled and experienced Restaurant Manager to join our team. As a Restaurant Manager, you will be responsible for overseeing the daily operations of our restaurant, ensuring exceptional customer service, and driving sales growth.

Key Responsibilities:
  • People:
    • Performance Management: Manage the performance of all hourly employees, with a focus on Front of House staff, to ensure they meet their individual roles and contribute to the overall success of the restaurant.
    • Hiring & Retaining Talent: Assist the General Manager in selecting and retaining top talent for the restaurant, ensuring a high-performing team that delivers exceptional customer service.
    • Leadership & Coaching: Provide coaching and guidance to employees to help them develop their skills and advance in their careers.
    • Training & Development: Support the training and development of restaurant employees, ensuring they have the skills and knowledge needed to excel in their roles.
  • Customer:
    • Guest Service & Atmosphere: Create a welcoming and inviting atmosphere for guests, ensuring exceptional customer service and a memorable dining experience.
    • Guest Satisfaction: Monitor and address guest feedback, ensuring that all concerns are resolved promptly and to the satisfaction of the guest.
    • Food & Beverage Quality: Ensure that all food and beverages meet the highest standards of quality, presentation, and taste.
    • Menu & Product Launches: Assist in the development and launch of new menu items and products, ensuring they meet the needs and preferences of our guests.
  • Financials:
    • Deliver Results: Drive sales growth and revenue increases through effective management of restaurant operations, marketing, and customer service.
    • Planning & Execution: Develop and implement plans to achieve sales and revenue targets, ensuring effective execution and follow-through.
    • Inventory Control/P&L: Manage inventory levels and control costs to ensure profitability and minimize waste.
  • Standards:
    • Responsible Alcohol Service: Ensure that all staff are trained and equipped to provide responsible alcohol service, adhering to company policies and regulations.
    • Food Safety/Sanitation: Maintain the highest standards of food safety and sanitation, ensuring a clean and healthy environment for guests and staff.
    • Hooters Girl Image: Ensure that all Hooters Girls maintain the highest standards of appearance, behavior, and customer service, reflecting positively on the brand.
    • Facility Maintenance & Cleanliness: Oversee the maintenance and cleanliness of the restaurant, ensuring a welcoming and inviting atmosphere for guests.
    • Safety & Security: Ensure that all staff are trained and equipped to provide a safe and secure environment for guests and staff.
  • Responsibilities:
    • Scheduling & Staffing: Manage staffing levels and schedules to ensure adequate coverage and effective use of resources.
    • Proper Cash Handling: Ensure that all cash handling procedures are followed, minimizing the risk of loss or theft.
    • Team Building: Foster a positive and inclusive team culture, encouraging collaboration and open communication among staff.
    • Manage Vendor Relationships: Develop and maintain strong relationships with vendors, ensuring timely delivery of products and services.
    • To Go Service & Catering: Manage the to-go service and catering operations, ensuring seamless execution and high-quality service.
    • Local Store/Grassroots Marketing: Develop and implement local marketing initiatives, engaging with the community and promoting the restaurant.
    Qualifications:
    • High School Diploma/GED: A high school diploma or equivalent is required.
    • 2+ years of full service restaurant management experience: A minimum of 2 years of experience in full-service restaurant management is required.
    • Successfully completed food safety/sanitation training: Completion of food safety and sanitation training is required.
    • Must be 21 years of age or older: The candidate must be at least 21 years of age.
    Knowledge, Skills, Abilities:
    • Basic knowledge in Microsoft Word and Excel: Basic knowledge of Microsoft Word and Excel is required.
    • General knowledge in full service restaurant operations/hospitality industry: A general understanding of full-service restaurant operations and the hospitality industry is required.
    • Strong organization and planning skills: Strong organizational and planning skills are essential for success in this role.
    • Strong operational skills in a customer-service & hospitality environment: Strong operational skills in a customer-service and hospitality environment are required.
    • Strong coaching skills: Strong coaching skills are necessary to develop and motivate staff.
    • Intermediate mathematical computations skills: Intermediate mathematical computation skills are required for managing inventory, sales, and revenue.
    • Ability to communicate clearly and concisely, both orally and in writing: Excellent communication skills are essential for effective communication with staff, guests, and vendors.
    • Ability to build relationships at all levels: The ability to build relationships at all levels, from staff to vendors to guests, is critical for success in this role.
    • Ability to handle confidential and sensitive information: The ability to handle confidential and sensitive information is essential for maintaining the trust and confidence of staff, guests, and vendors.
    • Ability to manage changing priorities: The ability to manage changing priorities and adapt to new situations is essential for success in this role.