Guest Services Supervisor

1 week ago


Oceanside, California, United States Grand Pacific Resorts Full time

Are you a dedicated professional with a passion for hospitality?

As a Front Desk Manager, your role is pivotal in creating memorable experiences for our guests at Grand Pacific Resorts. You will lead a team of front office agents, ensuring that all guest inquiries, reservations, and concerns are handled with utmost care and efficiency.

Key Responsibilities:

  • Deliver exceptional customer service aligned with the resort's standards, addressing guest requests and resolving issues to enhance satisfaction.
  • Oversee the execution of guest services, including the distribution of amenities and the management of guest profiles.
  • Ensure accurate billing processes are maintained for all departing guests.
  • Facilitate effective communication between the Front Office and other departments, such as Engineering and Housekeeping.
  • Assist in the management of front office operations, including payroll and staff scheduling.
  • Ensure compliance with company policies and procedures within the department.
  • Provide ongoing coaching and development opportunities for team members.
  • Coordinate emergency procedures as per established protocols.
  • Prepare reports and manage special projects as required.

Qualifications:

The ideal candidate will possess strong leadership skills, a commitment to customer service, and the ability to manage multiple priorities in a dynamic environment. A background in hospitality management or a related field is preferred.

Key skills include:

  • Effective communication with guests and team members.
  • Strong organizational abilities and attention to detail.
  • Experience in interpreting various reports and documentation.
  • Proficiency in basic mathematical calculations.
  • Problem-solving skills to navigate diverse situations.
  • Fluency in Spanish is a plus.

Physical Requirements:

Must be able to stand or walk for extended periods and occasionally lift or move items weighing up to 50 pounds.

Join us in providing outstanding service and creating unforgettable experiences for our guests at Grand Pacific Resorts.



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