Guest Services Supervisor

1 week ago


Oceanside, California, United States Grand Pacific Resorts Full time

Are you a dedicated professional with a passion for hospitality?

As a Front Desk Manager, your primary responsibility will be to lead the front office team in delivering exceptional service to guests and owners. Your expertise will be crucial in resolving any issues related to reservations, room assignments, and guest inquiries, ensuring a memorable experience for all.

Key Attributes for Success:

Natural Leadership Skills: You possess the ability to mentor and guide team members, fostering an environment of growth and collaboration. Your confidence in decision-making and ability to communicate effectively will inspire those around you.

Commitment to Outstanding Customer Service: Your background in fast-paced customer service environments equips you to exceed guest expectations. You understand the importance of a warm welcome and strive to be a reliable resource for all guests.

Positive Attitude and Team Support: You maintain an upbeat demeanor, even during busy periods, and take pride in assisting colleagues and guests alike. No task is too small, and your willingness to help is evident in your daily interactions.

Ability to Thrive in a Dynamic Environment: You are adept at managing multiple priorities, including greeting guests and handling a high volume of calls. Your strong communication skills enable you to work effectively with various departments.

Essential Responsibilities:

  • Deliver exceptional customer service in line with the resort's standards, addressing guest requests and concerns promptly.
  • Assist in the management of guest services, including the preparation of welcome amenities and updating guest profiles.
  • Ensure accurate billing and account management for departing guests.
  • Facilitate clear communication between the front office and other departments, such as Engineering and Housekeeping.
  • Support the administration of front office operations, including payroll and scheduling.
  • Ensure compliance with company policies and procedures.
  • Provide ongoing training and development opportunities for staff.
  • Coordinate emergency procedures as per established protocols.
  • Prepare reports and manage special projects as needed.

Qualifications:

The ideal candidate will be a seasoned customer service professional with strong communication skills and the ability to manage a team in a bustling resort environment. A degree or equivalent experience is preferred, along with a proven track record in customer service.

Additional Requirements:

  • Ability to communicate effectively with guests and team members.
  • Strong organizational skills and attention to detail.
  • Experience with interpreting reports and operational documents.
  • Proficiency in basic mathematical calculations.
  • Problem-solving skills in varied situations.
  • Fluency in both written and spoken Spanish is advantageous.
  • Flexibility to work various shifts, including weekends and holidays.

Physical Requirements:

Must be able to stand or walk for extended periods and perform various physical tasks, including lifting up to 50 pounds.



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