Customer Engagement Specialist

2 weeks ago


Bonney Lake, United States Planet Fitness Full time
Position: Customer Relations Associate at Planet Fitness

At Planet Fitness, we pride ourselves on creating a welcoming atmosphere known as the Judgment Free Zone, where individuals of all fitness backgrounds can thrive. Here are some key highlights about our organization:
  • Established in 1992 in Dover, NH
  • Over 2,300 locations worldwide
  • More than 15 million members globally
  • Provides complimentary pizza, bagels, and Tootsie Rolls to our members
  • Competitive benefits for our team members
Qualifications for the Role:
  • Education: High School Diploma or Equivalent
  • Character & Positive Attitude: Exhibits integrity, positivity, and enthusiasm
  • Work Ethic: Self-driven, detail-oriented, and dependable
Core Responsibilities:
  • Customer Engagement: Welcome and assist members, ensuring adherence to the Judgment Free Zone policy
  • Member Onboarding: Support new members in familiarizing themselves with the facility and equipment
  • Team Collaboration: Assume additional tasks to fulfill customer and organizational needs
  • Technological Proficiency: Effectively utilize company systems and technology
  • Facility Maintenance: Uphold club cleanliness, hygiene, and equipment standards
  • Facility Tours: Conduct tours for prospective members and provide information about available services
Company Mission, Vision, & Values:
  • Mission: Deliver a non-judgmental workout experience with outstanding service and high-quality facilities
  • Vision: Inspire positive physical transformations through a supportive environment
  • Values: Promote continuous learning, prioritize people over profits, strive for excellence, acknowledge individual contributions, and encourage personal growth


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