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Customer Engagement Specialist for Pet Wellness
2 months ago
Customer Engagement Specialist
Salary:
$15.00 to $16.00 per hour plus an average of $ per hour in tips = $19 to $21 per hour
Position Type:
Full-time (hours per week)
About Us:
Scenthound is redefining the pet grooming industry.
We focus on the overall health and wellness of dogs, offering more than just grooming services. Our innovative membership model ensures that dogs receive regular maintenance and consistent care.
At Scenthound, we foster a collaborative and culture-driven environment that prioritizes the safety of both dogs and employees.Role Overview:
As a Customer Engagement Specialist at Scenthound, you will be pivotal in enhancing sales, boosting average transaction values, and suggesting additional products or services to our clientele.
Ideal Candidate:
We seek a dynamic Sales Associate who excels at building relationships with customers. The ideal candidate will possess an engaging personality that fosters connections. A successful applicant will be an independent thinker, adaptable, detail-oriented, and a compassionate dog enthusiast.
Key Responsibilities:
1. Manage leads through our CRM and coordinate appointments.
2. Drive membership sales both in-store and via phone by educating customers on health and wellness.
3. Assess customer needs and recommend suitable products or additional services during each visit.
4. Support a knowledgeable team that prioritizes dog wellness and safety.
5. Collaborate with management to ensure effective scheduling and adherence to performance metrics.
6. Provide guidance and mentorship to fellow team members.
7. Maintain quality standards through active participation and training.
8. Communicate effectively with customers and upper management.
9. Address customer concerns and ensure satisfaction.
10. Uphold the safety of dogs and team members at all times.
11. Follow Scenthound's sanitary and cleaning protocols.
Required Skills and Qualifications:
1. Strong sales and customer service experience, ideally in a membership-driven environment.
2. Effective communication skills with both team members and customers.
3. Leadership and coaching abilities to foster team development.
4. Attention to detail and strong problem-solving skills.
5. Proficiency in technology and computer systems.
6. Commitment to delivering high-quality service.
Benefits:
1. Competitive hourly base pay, plus participation in the tip pool.
2. Opportunity to earn monthly performance-based bonuses.
3. Potential for career advancement within the organization.
4. Closed Sundays (with rare exceptions).
5. Full-time employees are eligible for medical, dental, and vision insurance.
6. Merit-based pay increases.
7. Paid Time Off (PTO) for both full-time and part-time employees.
8. No late evening shifts.
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