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Customer Engagement Specialist at EnerBank

2 months ago

Salt Lake, Utah, United States Regions Bank Full time
Job Overview:

At Regions, we are committed to providing our associates with more than just a job; we offer a pathway to a fulfilling career. We value performance-driven individuals who are dedicated to excellence, integrity, and success.

As a part of our commitment to privacy, we ensure that any personal information you provide will be handled with the utmost care and confidentiality. This information will only be used to assess your qualifications for potential job opportunities and will be stored in compliance with regulatory standards.

Position Summary:

The Customer Engagement Specialist at EnerBank plays a crucial role in fostering strong relationships with customers who have home improvement loans. This position involves proactive communication with customers and contractors to ensure satisfaction and address any concerns.

Key Responsibilities:
  • Conduct outreach calls to customers regarding their home improvement loan applications.
  • Manage Positive Confirmation (PC) calls and associated follow-up actions to ensure timely payments to contractors.
  • Update and maintain customer accounts accurately.
  • Deliver exceptional customer service and maintain high standards of accuracy in all tasks.
  • Achieve established production targets for call quality and volume.
  • Respond promptly to emails and voicemails.
  • Identify and recommend actions for further review when necessary, escalating issues to relevant departments as needed.

This role requires tracking of work hours and is eligible for overtime compensation in accordance with labor regulations.

Qualifications:
  • High School Diploma or GED.
  • Minimum of one year of experience in customer service or a related field.
Skills and Competencies:
  • Ability to manage multiple tasks in a fast-paced environment.
  • Calm and focused demeanor in high-pressure situations.
  • Team-oriented with a professional attitude.
  • Strong self-motivation and excellent customer service skills.
  • Effective verbal and written communication abilities.
  • Attention to detail and strong computer proficiency, including Microsoft Office Suite.
  • Proficient typing skills with an emphasis on speed and accuracy.

This position may be filled at a higher level based on the candidate's qualifications and relevant experience.

Work Schedule:

Full-time position, Monday through Friday.

Compensation:

Compensation is determined based on various factors including experience, skills, and performance.

Benefits:

Regions offers a comprehensive benefits package tailored to meet the diverse needs of our associates, including:

  • Paid Vacation and Sick Time
  • 401K with Company Match
  • Medical, Dental, and Vision Coverage
  • Disability Benefits
  • Health Savings Account
  • Flexible Spending Account
  • Life Insurance
  • Parental Leave
  • Employee Assistance Program
  • Associate Volunteer Program

We are dedicated to fostering an inclusive workplace that values diversity and encourages all associates to thrive.

Equal Opportunity Statement:

Regions is an Equal Opportunity Employer, committed to creating a diverse environment.