Towing Operations Coordinator
2 weeks ago
Ewing Bros. Inc., a leading Family-Owned Towing Company in Las Vegas, is seeking a reliable and dedicated dispatcher to join our team.
Responsibilities:- Develop a comprehensive knowledge of roads and streets in the Las Vegas Area to ensure efficient dispatching.
- Establish and maintain effective communication with outside organizations, businesses, government agencies, local police, and other stakeholders.
- Perform dispatching and clerical support duties, including managing large volumes of incoming calls.
- Assess customer needs to achieve satisfaction and build sustainable relationships through open and interactive communication.
- Provide accurate and complete information using the right methods and tools.
- Handle customer complaints and provide solutions and alternatives within time limits, following up to ensure resolution.
- Adhere to communication procedures, guidelines, and policies.
- Some experience in dispatching is preferred, but not required.
- Proven customer support experience or experience as a client service representative.
- Strong phone contact handling skills and active listening.
- Customer orientation and ability to adapt/respond to different types of characters.
- Excellent communication and presentation skills.
- Ability to multitask, prioritize, and manage time effectively.
- High school diploma/GED.
Ewing Bros. Inc. offers competitive pay, benefits, and retirement plans. A background check and pre-employment drug screening are required for all applicants. We are an equal employment opportunity employer and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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