Luxury Hotel Operations Manager

21 hours ago

Palo Alto, California, United States Four Seasons Hotels Limited Full time
About Four Seasons

We are a collective of individuals who strive for excellence, driven by our passion to deliver exceptional experiences for our guests, residents, and partners. Our commitment to luxury is genuine and heartfelt, reflecting in the world-class employee experience and company culture we foster.

About the Location

A contemporary business hub with the highest standards of innovative hospitality, situated at the heart of Silicon Valley. We bring an inventive approach to creative events, seasonal pop-up experiences, lifestyle facilities, and culinary craftsmanship that culminate in the ultimate urban getaway.

The Opportunity

Four Seasons Hotel Silicon Valley is seeking an Assistant Front Office Manager to join our cohesive team. This role offers a unique chance to build a successful career with global potential.

Responsibilities:
  • Offer professional and engaging service at all times.
  • Oversee the Front Office and Guest Services, including conducting interviews, departmental trainings, and providing hands-on support.
  • Ensure seamless communication between pertinent departments regarding special needs with guests.
  • Conduct performance evaluations and discipline staff when needed.
  • Coordinate arrivals and departures for guests.
  • Work with internal departments regarding billing.
  • Block rooms for arrivals to ensure proper handling of special attention guest, return guest, and groups.
  • Ensure all financial and credit procedures are followed.
  • Follow up on credit problems with Financial Manager.
  • Follow up with guest requests.
  • Take action in all matters related to the safety, security, satisfaction, and well-being of hotel guests and employees when senior managers are not available.
  • Respond swiftly and effectively in any hotel emergency or safety situation.
  • Resolve customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism.
Qualifications and Skills:
  • 2-3 years of luxury hotel experience in a supervisory or management role of Front Office or Rooms Division.
  • Must be flexible with schedule – able to work weekdays, weekends, holidays, evenings, and some overnights.
  • Requires reading, writing, and oral proficiency in the English language.
  • Must provide work authorization document – proof of eligibility to work in the United States of America.
What to Expect:
  • Salary Range: $75,000 to $80,000 per year.
  • Be part of a cohesive team with opportunities to build a successful career with global potential.
  • Fully paid medical, dental, and vision insurance for employee and plus one.
  • Holiday, vacation, and sick pay.
  • 401k participation with a company matching program.
  • Complimentary stays at Four Seasons worldwide (subject to availability).
  • Free employee meals prepared by the culinary team.
  • Complimentary dry cleaning of employee uniforms.
  • Free employee parking.

  • Luxury Sales Development Manager

    3 weeks ago

    Palo Alto, California, United States Nobu Hotel Palo Alto Full time

    Job SummaryWe are seeking a highly motivated Luxury Sales Development Manager to join our team at Nobu Hotel Palo Alto. This role will be responsible for driving sales growth and developing strategic relationships with key clients.

  • Luxury Spa Service Provider

    1 week ago

    Palo Alto, California, United States Equinox Full time

    Transform Lives as a Luxury Spa Service Provider!Do you have a genuine passion for helping others achieve their wellness goals? Are you a charismatic and empathetic individual with excellent communication skills? We are seeking a talented Spa Desk Associate to join our dynamic team at Equinox in Palo Alto. In this rewarding role, you will have the...

  • Luxury Real Estate Specialist

    3 days ago

    Palo Alto, California, United States KW Palo Alto Full time

    Job Overview:  As a Luxury Real Estate Specialist at KW Palo Alto, you will be responsible for developing the client base in Palo Alto, CA by identifying and seizing business opportunities effectively. This role involves actively seeking, organizing, and qualifying inbound sales inquiries in the luxury real estate market to promptly convert them into...

  • Elite Sales Agent

    3 days ago

    Palo Alto, California, United States KW Palo Alto Full time

    About Us:  At KW Palo Alto, we share a special community that comes from our shared values. Our commitment to excellence, productivity-focused environment, high-minded entrepreneurialism, and service with a smile while always doing the right thing with integrity.Key Responsibilities: We're looking for someone who can develop the client base in Palo Alto,...

  • Hospitality Front Office Manager

    2 days ago

    Palo Alto, California, United States Four Seasons Hotels Limited Full time

    About Four SeasonsWe believe in empowering our people to achieve their full potential, fostering a culture of excellence and delivering exceptional experiences for our guests, residents, and partners. Our commitment to luxury is genuine and heartfelt, inspiring a world-class employee experience and company culture.About the LocationA contemporary business...

  • Hotel Hospitality Assistant

    2 weeks ago

    Palo Alto, California, United States Schulte Full time

    **Collegiate Hotel Group - A Great Place to Work**We are seeking a highly motivated and detail-oriented Room Attendant to join our team at Graduate by Hilton Palo Alto. As a key member of our housekeeping staff, you will be responsible for ensuring the highest level of cleanliness and comfort for our guests.**Estimated Salary:** $15-$18 per hour**Job...

  • Luxury Guest Service Specialist

    3 weeks ago

    Palo Alto, California, United States Four Seasons Full time

    **Job Overview**At Four Seasons, we are seeking a highly skilled and detail-oriented Luxury Guest Service Specialist to join our housekeeping team. This is an excellent opportunity for individuals who take pride in providing exceptional customer service and maintaining the highest standards of cleanliness.**Responsibilities:**We are looking for a...

  • Front Desk Supervisor

    2 days ago

    Palo Alto, California, United States Four Seasons Hotels Limited Full time

    About Four SeasonsWe empower our people to become better versions of themselves, driving innovation and delivering exceptional experiences for our guests, residents, and partners. Our commitment to luxury is genuine and heartfelt, reflected in the world-class employee experience and company culture we nurture.About the LocationA contemporary business hub...

  • Front Desk Ambassador

    3 weeks ago

    Palo Alto, California, United States Schulte Full time

    Job Summary:We are seeking a skilled Front Desk Ambassador to join our team at Collegiate Hotel Group. This is an excellent opportunity for a customer-focused individual to provide exceptional service to our guests.About the Role:As a Front Desk Ambassador, you will be responsible for greeting guests, handling check-ins and check-outs, and resolving any...

  • Premium Fitness Sales Representatives, Palo Alto

    3 weeks ago

    Palo Alto, California, United States Equinox Holdings, Inc. Full time

    Company OverviewAt Equinox Holdings, Inc., we are a luxury lifestyle brand that offers integrated services centered on Movement, Nutrition, and Regeneration. With a portfolio of brands including Equinox, Blink, Pure Yoga, SoulCycle, Furthermore, and Equinox Hotels, we have over 200 locations across the United States and internationally.

  • Restaurant Service Manager

    1 week ago

    Palo Alto, California, United States RH Full time

    Restaurant Service ManagerRH is seeking an experienced Restaurant Service Manager to join our team. This role will be responsible for delivering exceptional guest experiences and leading front-of-house operations.About RH:RH is a luxury home furnishings brand that believes in promoting pay equity. Rate of pay is determined based on each individual's...

  • Operations Manager

    1 day ago

    Palo Alto, California, United States Sprinkles Cupcakes Full time

    Job Title: Operations Manager - Bakery">About Sprinkles Cupcakes:Sprinkles Cupcakes is a leading bakery chain that offers a unique and delicious cupcake experience to its customers. We are seeking an experienced Operations Manager - Bakery to join our team in this exciting role.">Salary: $45,000 - $60,000 per annum (dependent on location)">About the...

  • Warehouse Operations Manager

    1 week ago

    Palo Alto, California, United States Wing Full time

    Job SummaryWe are seeking an experienced Inventory Control Lead to join our Operations team based in Palo Alto, CA or Dallas, TX. The ideal candidate will have a strong background in warehouse management, vendor management, and people leadership.Key ResponsibilitiesThe successful candidate will be responsible for:Developing and implementing strategies to...

  • Senior Operations Manager

    21 hours ago

    Palo Alto, California, United States Stanford University Full time

    Job SummaryThe Senior Operations Manager at Stanford University will oversee the full life cycle of key operational processes within Residential Education. This role is responsible for planning, implementing, and managing day-to-day activities, as well as evaluating their effectiveness. The ideal candidate will have a strong background in operations...

  • Studio Operations Manager

    3 weeks ago

    Palo Alto, California, United States Riser Fitness Full time

    OverviewRiser Fitness is a rapidly expanding boutique fitness company seeking an experienced Studio Operations Manager to oversee the day-to-day operations of our Club Pilates studio in Palo Alto, CA. This role will play a critical part in driving sales growth, improving member satisfaction, and maintaining a high level of customer service. Salary: The...

  • Nightside Operations Manager

    3 weeks ago

    Palo Alto, California, United States Stanford Health Care Full time

    About Us">Stanford Health Care sets a high standard for delivering value and an exceptional experience for our patients and families.We are committed to providing patients with the very best in diagnosis and treatment, with outstanding quality, compassion and coordination.Our team of healthcare professionals is dedicated to delivering preeminent patient care...

  • Maintenance Operations Manager

    1 week ago

    Palo Alto, California, United States CBRE Full time

    About CBRE: CBRE is a global leader in commercial real estate services. We provide a wide range of services to help clients achieve their goals, including property management, facilities maintenance, and project management.Job Description: As a Maintenance Operations Manager at CBRE, you will play a critical role in ensuring the efficient operation of our...

  • Senior Operations Manager

    7 days ago

    Palo Alto, California, United States Stanford University Full time

    About the RoleThe Stanford University is seeking a highly skilled and experienced Senior Operations Manager to join our team. This role will be responsible for overseeing the full life cycle of key operational processes within Residential Education, serving as the departmental subject matter expert for campus policies and processes that impact housing...

  • Facilities Operations Manager

    3 weeks ago

    Palo Alto, California, United States Insight Global Full time

    At Insight Global, we're seeking a skilled Facilities Operations Manager to join our team in the Bay Area. This is an exciting opportunity for someone with a strong background in facilities management to lead routine risk assessments, ensure maintenance of facilities, and oversee facility-related projects.Job DescriptionThis role involves working closely...

  • Culinary Operations Manager

    3 weeks ago

    Palo Alto, California, United States CCL Hospitality Group Full time

    Job Overview">CCL Hospitality Group is a leading provider of hospitality services, committed to delivering exceptional experiences for our guests. We are seeking an experienced Culinary Operations Manager to join our team.About the Role">This is a dynamic and challenging position that requires a strong leader who can oversee the culinary operations of our...