Technical Support Specialist

2 days ago

Los Angeles, California, United States OpenX Full time
Unlock Your Potential as a Support Engineer at OpenX

At OpenX, we're on a mission to unleash the full economic potential of digital media companies. As a Support Engineer, you'll play a critical role in delivering exceptional service and support to our customers, ensuring they achieve their goals in the digital advertising space.

Key Responsibilities:
  • Provide expert technical support to customers using the OpenX Exchange, DSP Connection, and OpenAudience Platform.
  • Collaborate with internal teams, including Account Management, Solutions Architects, Product, Engineering, and Sales, to resolve complex technical issues.
  • Manage the support case queue, identifying root causes, and implementing solutions and workarounds to resolve issues efficiently.
  • Leverage OpenX database knowledge to write SQL queries and scripts to deliver custom reporting needs for internal teams and external clients.
  • Conduct in-depth data analysis to solve discrepancies, troubleshoot issues, and provide actionable business insights and recommendations.
  • Develop data-powered tools and dashboards to enhance efficiency, reduce SLAs, and enable cross-functional teams to perform effectively.
  • Author, edit, publish, and maintain an online knowledge base of articles for known issues, solutions, scripts, and FAQs.
Requirements:
  • At least 3-5+ years of technical support experience.
  • BS or equivalent in Computer Science, Engineering, or related field, with a strong academic record.
  • Strong problem-solving and analytical skills to troubleshoot complex issues.
  • Experience with relational databases, general database concepts, and writing advanced SQL queries.
  • Strong experience in data analysis techniques using Excel, SQL, Google Looker Studio, R, or other advanced analytics.
  • Experience with internet programming languages and protocols, including SQL, JavaScript, HTML, CSS, and web servers.
  • Knowledge of programming languages such as Python, PHP, Shell Script, XML, and REST API.
What We Offer:

As a Support Engineer at OpenX, you'll enjoy a competitive salary range of $85,000 - $105,000 per year, plus bonus, equity, and benefits. You'll also be part of a dynamic team that values innovation, customer-centricity, and open communication.

At OpenX, we're committed to equal employment opportunities and strive to create an inclusive culture that respects and values diversity. If you're passionate about delivering exceptional support and want to be part of a team that's shaping the future of digital advertising, apply now to join our team

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