Customer Service Manager
2 weeks ago
Insight Global is partnering with a leading residential builder to find a Customer Care Manager for the Myrtle Beach, SC market.
Key Responsibilities:
- Manage escalated warranty issues, including insurance and litigation.
- Conduct in-person homeowner assessments as needed.
- Determine if corrective work orders are required.
- Lead root cause analysis.
- Manage trades to complete service requests to customer satisfaction.
- Perform minor service-related tasks, such as adjustments and repairs.
- Establish and maintain positive customer relationships.
- Determine trade accountability for back charges and POs.
- Authorize payment for work performed up to approval limits.
- Follow applicable legal protocols and process necessary workflow.
- Partner with other Customer Care Managers to address escalated homeowner concerns.
- Manage and improve warranty spend.
- Participate in Lean initiatives to improve overall efficiencies.
- Communicate and facilitate training to FMs on product or process issues.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day.
We are an equal opportunity/affirmative action employer that believes everyone matters.
Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex, sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.
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Construction or warranty experience
2+ years of customer service experience
Experience working with subcontractors, vendors, or partners
Ability to manage warranty/customer service processes in a high-volume, fast-paced environment
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