Customer Service Representative

1 day ago


Myrtle Beach, South Carolina, United States Enterprise Holdings Full time
{"title": "Customer Service Representative", "content": "Job Summary

We are seeking a highly skilled Customer Service Representative to join our team at Enterprise Holdings. As a key member of our branch team, you will provide exceptional customer service to internal and external customers, ensuring a positive experience for all.

Key Responsibilities
  • Provide high-level customer service through face-to-face interactions and phone calls
  • Assist customers with their rental needs, including reservations, rate quotes, and general questions
  • Manage outgoing calls for callback management, A/Rs, and miscellaneous calls
  • Meet and greet customers in a friendly and timely manner
  • Provide directions and general assistance
  • Process returns, check-ins, and exit kiosk transactions
  • Effectively market the company while interacting with customers
  • Understand and communicate rental terms and conditions, vehicle features, and other services
  • May sell optional protection products, upgrades, fuel options, and other additional equipment
  • Responsible for notifying management of any known vehicle problems and required vehicle maintenance
  • Clean vehicle interior and exterior by hand or by operating washing equipment when needed
  • Perform various administrative and basic accounting functions, such as research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
Requirements
  • Must be at least 18 years old
  • High School Diploma or G.E.D. required
  • Must be willing to accept $15.00/hour
  • Must have a minimum of 2 years of customer service or sales experience in retail, guest services, or administrative support
  • Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
  • Must not have any drug or alcohol-related conviction on MVR in the past 5 years
  • Must be willing to work the posted schedule
", "lang_code": "en-US"}

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