Customer Service Manager

2 months ago

Myrtle Beach, South Carolina, United States Food Lion Full time
{"title": "Customer Service Manager", "subtitle": "Lead the Front End Team", "content": "

As a Customer Service Manager at Food Lion, you will be responsible for leading the Front End team to deliver exceptional customer service and achieve business goals. You will manage the Front End operations, ensuring compliance with policies, security measures, and regulations. Your focus will be on fostering an environment that produces high levels of customer satisfaction and associate morale.

Duties and Responsibilities:

  • Supervise the performance of all duties and responsibilities of all Front End Associates
  • Manage the Front End during designated hours, ensuring efficient and productive operations
  • Maintain an atmosphere of enthusiastic customer awareness, emphasizing fast and easy customer service
  • Serve as a model for customer service and instill this value in all associates
  • Manage and achieve Food Lion service standards as delegated by the Customer Service Manager
  • Ensure Front End schedules are written to provide extraordinary customer service at all times
  • Understand and follow all company, Front End, Food Safety, and Workplace Safety standard practices and policies
  • Ensure compliance with local, state, and federal regulations
  • Provide recognition of accomplishments and offer coaching when necessary
  • Train and develop Office Assistants and Cashiers
  • Ensure office functions are completed accurately and on time
  • Communicate all cash variances to the Customer Service Manager
  • Research over/short discrepancies as reported by the Food Lion Customer Support Center
  • Ensure Front End associates operate registers and serve customers in accordance with established policies and procedures
  • Maintain proper knowledge of all sales associate register functions and Front End accounting services
  • In the absence of the Customer Service Manager, maintain Front End equipment and place service calls in an efficient manner
  • Successfully complete Computer Based Training (CBT) and Training Aid courses
  • Perform all other duties and projects as assigned

Qualifications:

  • A high school graduate or equivalent preferred
  • Excellent interpersonal, organizational, communication, and customer service skills
  • Must be able to perform the job duties and responsibilities of Office Assistant
  • Good understanding of store operations preferred
  • Ability and willingness to learn multiple tasks and technical requirements of the job
  • Ability to use technical information to solve problems
  • Ability to lead and direct others
  • Must meet minimum age requirements to perform specific job functions
  • Must be able to meet the physical requirements of the position, with or without reasonable accommodations

Physical Requirements:

  • Ability to use computers and other communication systems required to perform job functions
  • Ability to push or pull up to 2000 pounds using a pallet jack
  • Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion
  • Pull or push up to 75 lbs. on occasion
  • Stand 100% of the time, frequently walking short distances
  • Be able to handle a variety of substances associated with cleaning and packaging materials, fresh fruits, vegetables, house plants/flowers, and household cleaners
  • Perform repetitive hand and arm motions
  • Use hands to frequently/continuously handle currency (paper and coin) as well as operate a variety of equipment such as cash register, lottery machine (where applicable), scanner, computer, and calculator
  • Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level
  • Meet established volume activity standards for the position
  • Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time
  • Have sufficient visual ability to check ID cards, checks, invoices, and other written documents
"}

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