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Customer Service Representative
2 months ago
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Specialist. As a key member of our sales team, you will be responsible for providing exceptional customer service and ensuring a seamless shopping experience for our customers.
Key Responsibilities- Customer Service: Provide top-notch customer service by guiding customers through the sales process, answering questions, and addressing concerns in a professional and courteous manner.
- Vehicle Inspections: Conduct thorough vehicle inspections to ensure that all vehicles meet our high quality standards.
- Inventory Management: Manage and maintain accurate inventory levels, including receiving and processing vehicles, and ensuring that all necessary documentation is complete and accurate.
- Administrative Tasks: Perform various administrative duties, including data entry, paperwork, and communication with customers and internal teams.
- Service Appointments: Create and manage service appointments, review repair orders, and ensure accuracy of documentation for billing.
- Communication Skills: Possess excellent communication skills, both verbal and written, to effectively interact with customers and internal teams.
- Teamwork: Demonstrate strong teamwork skills, including the ability to work collaboratively with others to achieve common goals.
- Problem-Solving: Possess strong problem-solving skills to effectively address customer concerns and resolve issues in a timely and professional manner.
- Attention to Detail: Maintain a high level of attention to detail to ensure accuracy and quality in all aspects of the job.
- Adaptability: Be adaptable and flexible to meet the changing needs of the business and customers.
- High School Diploma: Possess a high school diploma or equivalent.
- Sales Experience: Have prior sales experience, preferably in a retail or customer-facing environment.
- Basic Computer Skills: Possess basic computer skills, including Microsoft Office Suite.
CarMax is a leading retailer of used cars, committed to delivering an honest and transparent customer experience. We are a dynamic and growing company, with a strong focus on training and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
