Expert Plant Support Specialist

15 hours ago


Peachtree City, Georgia, United States Gerresheimer Full time
Job Title: Expert Plant Support

Gerresheimer is a global leader in the development and manufacturing of pharmaceutical and cosmetic packaging solutions. We are seeking an experienced Expert Plant Support to join our team in Peachtree City, GA.

Key Responsibilities:
  • Configure, operate, and maintain MES/ERP applications to ensure smooth functionality across the system.
  • Evaluate, select, and customize new production applications to meet business needs.
  • Implement required adjustments during live operations, ensuring minimal disruption and optimal system performance.
  • Integrate new systems into the existing infrastructure, including configuring input forms, installing patches, and managing access rights.
  • Provide user support, including conducting training, offering consulting services, and leading communication initiatives.
  • Plan and execute organizational system adjustments, working closely with relevant departments to design configurations, manage migrations, and validate concepts in test environments.
  • Develop and implement a monitoring strategy, complete with checklists and assigned responsibilities for problem resolution.
  • Troubleshoot system issues independently or escalate them to appropriate teams for resolution.
  • Ensure consistent system communication to all stakeholders, promoting system updates and changes to prevent potential issues.
  • Generate reports and support reporting needs for various departments.
  • Develop and implement data backup strategies and failure recovery plans in line with security and quality management standards.
  • Ensure data integrity and confidentiality through rigorous system oversight and management.
  • Manage user access and authorization, maintaining directory services and ensuring secure operations.
  • Provide ongoing user support, resolving issues promptly and efficiently.
  • Establish and utilize a standardized evaluation framework to track system-related work and ensure connectivity with integrated systems.
  • Create automated production KPI reports focused on workforce efficiency and operational performance.
  • Design and optimize process workflows using visualization tools to enhance operational efficiency.
Requirements:
  • Bachelor's degree in industrial engineering or a related technical field, with at least 5 years of experience in a similar working environment.
  • Expertise in production planning, master data management, and Manufacturing Execution Systems (MES).
  • Extensive knowledge in the application, design, and development of production-related IT systems, including SAP and MES, as well as related peripheral systems.
  • 2-3 years of experience in IT project management, covering the full project lifecycle from conception to implementation.
  • Proven track record of 2-3 years in process modeling, with a focus on optimizing production processes.
  • Solid experience in manufacturing processes, materials management, supply chain management (SCM), and lean methodologies.
  • Familiarity with tactical personnel planning within production environments and production control strategies.


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