Senior Field Application Specialist

1 day ago


Peachtree City, Georgia, United States Eclipse Enterprises Full time
Job Overview

Eclipse Enterprises is seeking a highly skilled and experienced Technical Support Expert to join our team as a Senior Field Application Specialist. In this role, you will be the primary point of contact for our customers in the Americas regarding technical questions about our products.

As a key member of our international support team, you will collaborate closely with other departments, including sales, product management, and development, to provide exceptional support to our customers. Your main responsibilities will include:

  • Providing technical assistance to customers via phone, email, and in-person visits
  • Developing solutions using our products to meet customer needs
  • Demonstrating the required functionality for customers (Proof of Concept, Factory Acceptance Test)
  • Preparing and conducting workshops, trainings, and technical demos to enhance customer knowledge
  • Providing technical support at trade shows and customer events to showcase our products
  • Assisting in the creation of explanatory videos and other online and offline resources to support customer education
Key Qualifications

To be successful in this role, you should possess the following qualifications:

  • Completed technical training in automation technology, mechatronics, electrical engineering, or computer science, or a technical degree in one of these fields
  • Minimum of 3 years of experience in customer support for devices and software in the field of factory and/or process automation
  • Comprehensive knowledge of fieldbuses, industrial Ethernet, and integration of production data into enterprise IT systems


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