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Customer Service Representative

2 months ago

Woodbridge, New Jersey, United States Plymouth Rock Assurance Full time

Job Summary: As a Customer Care Representative at Plymouth Rock Assurance, you will be responsible for providing exceptional customer service to our policyholders. This role requires a strong understanding of our products and services, as well as excellent communication and problem-solving skills.

Key Responsibilities:

  • Answer questions regarding policies, coverages, and premiums
  • Assume ownership for thorough follow-up on all contacts
  • Deliver first call resolution and a low customer effort
  • Develop and maintain complete product knowledge of all lines

Requirements:

  • Strong communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Excellent problem-solving and analytical skills
  • Knowledge of insurance products and services

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment