Customer Service Representative

1 week ago


Woodbridge, New Jersey, United States Plymouth Rock Assurance Full time
{"About the Company": "Plymouth Rock Assurance is a leading provider of personal and commercial auto and homeowner's insurance in the Northeast and mid-Atlantic regions. With a strong commitment to service and a reputation for excellence, we empower our employees to thrive in a dynamic environment.", "Essential Functions": "
  • Provide exceptional customer service by answering questions, resolving issues, and delivering first call resolution.
  • Develop and maintain comprehensive product knowledge of auto, homeowner, and umbrella policies.
  • Process policy change requests, update policy information, and handle phone inquiries with accuracy and efficiency.
  • Build and maintain strong relationships with agents and customers through effective communication and problem-solving skills.
  • Work independently on projects and assignments, exercising good judgment and flexibility in a fast-paced environment.
", "Qualifications and Education": "
  • Excellent interpersonal, listening, and communication skills.
  • Strong analytical and decision-making skills, with the ability to work under pressure.
  • Proficiency in computer and data entry skills, with a strong understanding of general math concepts.
  • High energy and motivation to follow up and take ownership of tasks and projects.
  • Flexibility to work a variety of shifts, including weekends, and adapt to changing priorities.
", "About the Job": "As a Customer Service Representative at Plymouth Rock Assurance, you will have the opportunity to work in a dynamic service center where professionalism and commitment to our team environment are highly valued. You will be responsible for handling a high volume of inbound calls, processing policy change requests, and working independently on projects and assignments. If you are a motivated and customer-focused individual with excellent communication and problem-solving skills, we encourage you to apply for this exciting opportunity.", "Language": "en-US"}

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