IT Support Technician

1 week ago


Seattle, Washington, United States Henry Schein Full time
About the Role

We are seeking a highly skilled and experienced IT Support Technician to join our team at Henry Schein One. As an IT Support Technician, you will be responsible for providing technical support and assistance to our customers, field technicians, and field reps regarding IT-related products and services.

Key Responsibilities
  • Provide technical support and assistance to customers, field technicians, and field reps via phone, email, and in-person requests.
  • Escalate technical issues when necessary and work with internal teams to resolve complex technical problems.
  • Install, set up, maintain, and troubleshoot IT-related products and services, including hardware and software.
  • Document all service request information into internal database systems according to stringent guidelines and procedures.
  • Participate in company meetings and trainings, and participate in special projects as required.
Requirements
  • Typically, 4 or more years of related experience.
  • General education, vocational training, and/or on-the-job training.
  • Intermediate level of technical knowledge of a broad range of IT-related products.
  • Excellent communication, problem-solving, and analytical skills.
  • Ability to work in a team environment and prioritize tasks effectively.
What We Offer
  • Competitive compensation and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.


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